✓ Certified Course ISO Management Systems

ISO 20000-1 Lead Auditor Course (ITSMS)

Become a certified lead auditor for IT Service Management Systems aligned with ISO 20000-1.

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Accreditation
40 Hours (5 Days) Duration
Live Online Format
Certificate On Completion
Enrol Now — $330.00
ISO 20000-1 Lead Auditor Course (ITSMS)
Course Overview

About this course

This course develops the skills to audit an IT Service Management System against ISO 20000-1, covering service delivery, incident management, and continual improvement practices.
What's Included

Everything you get

✓ Live instructor-led sessions
✓ Downloadable templates and working documents
✓ Full learning management system access
✓ Realistic simulated audit case study
✓ Exam registration handled for you
✓ Digital certificate on successful completion
What You'll Achieve

Learning outcomes

OUTCOME 1

Explain the ITSMS framework and ISO 20000-1 requirements

OUTCOME 2

Audit service delivery and incident management processes

OUTCOME 3

Plan, conduct, report and follow up an ITSMS audit

OUTCOME 4

Evaluate continual service improvement practices

Skills You'll Gain

Practical, job-ready skills

Service management process evaluation Incident and problem management auditing Interviewing and evidence gathering Nonconformity writing and grading Audit reporting and follow-up
Career Outcomes

Where this can take you

Step 1

Internal ITSMS Auditor

Audit your organization's IT service management system.

Step 2

ITSMS Lead Auditor

Lead certification audits for third-party bodies.

Step 3

IT Service Manager

Oversee organization-wide service management.

Curriculum

Course modules

1
Module 1: ITSMS Fundamentals & ISO 20000-1 Framework
2
Module 2: Audit Principles & Auditor Roles
3
Module 3: Service Management Planning Review
4
Module 4: Conducting the Stage 2 Audit
5
Module 5: Auditing Incident & Service Delivery Processes
6
Module 6: Nonconformities & Reporting
7
Module 7: Closing Meetings & Corrective Action
8
Module 8: Auditor Ethics & Programme Management
How You'll Learn

Format & delivery

✓ Live virtual instructor-led sessions
✓ One continuous case study audited end-to-end
✓ Choice of intensive or part-time schedule
Assessment & Certification

How you're assessed

Assessment is continuous through in-course activities, plus a final objective examination lasting approximately 1 hour 45 minutes, open book. Your first exam attempt is included in the course fee. A certificate is issued shortly after a passing result.
Is This Course For You?

Who should attend

  • IT service managers and coordinators
  • IT governance professionals
  • Internal auditors moving to certification auditing
  • Professionals pursuing ITSMS lead auditor certification
Answers

Frequently asked questions

What does this course cover? +
ISO 20000-1 requirements, service management processes, and auditing IT service delivery.
Who should attend? +
IT service managers and governance professionals pursuing ITSMS lead auditor certification.
Is the certificate recognized? +
It confirms completion of structured lead auditor training aligned with ISO 19011 principles.
Is IT certification experience required? +
No prior certification body experience is needed to attend.
What is the exam format? +
Open book with objective, multiple-choice style questions.